Cookie Casino Customer Service
Cookie Casino provides 24/7 customer support to ensure you receive help whenever you need it. You can reach the team through live chat or email for any questions regarding your account or gameplay. The casino is operated by N1 Interactive Ltd and licensed by the Malta Gaming Authority, focusing on a safe and fair experience.
How to Reach Support
The primary channels for assistance are live chat and email at [email protected]. Support is available in English, German, and French, and you can also use the contact form available directly on the site. Before reaching out, it is helpful to have your account details ready to speed up the resolution process.
The operator does not publish specific average response times for these channels. However, the service is maintained 24/7, providing a continuous point of contact regardless of your location or time zone.
- 24/7 live chat support
- Email support available
- Support in English, German, French
- Contact form on site
Responsible Gambling Tools
To help you stay in control, Cookie Casino offers specific responsible gambling tools, including hourly notifications that track your play time and total amount spent. These tools are part of the platform's commitment to safe gaming under the MGA licence number MGA/B2C/394/2017, which was issued on 01/08/2018.
The casino emphasizes that residency-based restrictions apply, and players should verify their status based on local gambling regulations. While the casino provides these tools, the operator does not publish a full list of excluded countries or specific self-exclusion links.
- Hourly play time notifications
- Hourly spend tracking
- Licensed by Malta Gaming Authority
- Age restriction of 18+
Getting help at Cookie Casino – Australia
Customer support is available 24/7 to assist with any queries regarding your account, bonuses, or technical issues. You can reach the support team via live chat or email at [email protected], ensuring that help is accessible whenever you need it during your gaming sessions.
The support service is provided in English, French, and German, catering to a diverse user base. For non-urgent matters, you can also use the contact form available on the site, which provides a convenient way to send detailed requests directly to the support staff for later review.
- Live chat is available 24 hours a day, 7 days a week.
- Email support is accessible at [email protected].
- A contact form is provided directly on the website.